FAQS

1. Can I transfer the flight bookings?

All flight bookings made on Rehleh are non-changeable, non-transferable and based on the flights cancelation policy and refund.

2. How can I cancel or amend my booking?

You cannot amend the existing booking. You will have to cancel the existing booking and then make a fresh booking. The cancellation request can only be done 48 hours before the departure time and the refund will be subject to the terms and conditions of the supplier and administration fee.  You can send the cancellation request by accessing your booking on our website. You need to key in the booking ID and other required details to access your booking and then you will be able to send the cancellation request to us. Please note that the refund for the cancellation needs to be validated by our supplier and the refund for the cancellation will take up to 20-40 working days. You will have to review the cancellation penalty before you cancel. There will be additional administration charge per passenger, which will be in addition to the supplier’s penalty. If the penalty and administration fee covers the entire cost of your booking then no refund will be made. The refund can only be done to the same account that was used to make the booking.

3. How can I check if the booking is confirmed?

Once you input all the details and make the full payment, you will be redirected to confirmation page and a booking confirmation email will be sent to the registered email address. If you have not received the confirmation email or not been redirected to the confirmation page then the booking is not complete. Please send us the email before you attempt to make another booking. Regarding flight booking, you are advised to reconfirm the booking with the airline directly as soon as you book the flight.

4. I have questions about the baggage allowance, special requests, meals and seating arrangements.

In all this cases, you will have to directly contact the respective airlines, the hotel, or the service provider, as we do not have any control over baggage allowance, special requests, meals and seating arrangements.

5. How do I check the status of my flight?

You will have to check directly with the airline and/or from the departure airport.

6. How long it will take to receive booking confirmation.

You should receive the booking confirmation within 24 hours of the time of the booking and for international travel; it will take up to 3 days. You will need to send us an email if you do not get it within the time specified.

7. Can I make a booking for someone else? Or can someone else pay for my booking?

You can book for someone else but you will have to authorize in writing to us by sending an email with a signed copy of the card used to make the payment and also give a written confirmation to the person named on the booking with a signed copy of the card used for booking. Someone else can pay for your booking provided we receive a written confirmation in an email and a signed copy of the card used to make the payment.

8. What is the cancellation / amendment policy?

We recommend you to read our Terms and condition on our website, which explains in detail our cancellation and amendment policy. In addition, check your booking rule, as each services has its own cancelation and amendment policy.

9. Can I change the name or any other details on the bookings?

Name changes, date changes or any other changes on the booking are not permissible. You will have to cancel the existing booking and make a fresh booking.

10. Which identity proofs are accepted?

You will need to directly check with the airlines / hotels / other service provider to find out the acceptable form of identification.

11. What is the minimum age for hotel check in?

The primary guest must be at least 18 years of age on the day of check in.

12. Do I need to reserve a seat for my infant on flight?

Children up to 2 years old (24 months), are not required to have their own seat. Please note that for safety reasons, only one infant under 2 is permitted to be seated on an adult’s lap in flight. However, if you have a second child under two years old travelling with you, you have the option of booking a seat and taking an appropriate child restraint system, such as a baby car seat or child seat, on board with you.

13. Is payment secure?

We strongly believe in making payments very simple and therefore we have chosen the best payment gateway provider which offers a safe and secure e-commerce application which links to our payment page, allowing our customers to pay by card. The pay page takes our customers to a secure section of the website to enter their card detail. Payments are authorized by 3D secure, meaning you can be confident that their details are safe and secure.

14. What is the privacy policy? 

Rehleh is committed to protecting the privacy of visitors to the web site.

For booking purposes we ask you to provide some personal information such as your name, phone numbers email address, etc. and also you may have to create an account on our website to access some of the services.  We collect your debit / credit card number and expiration date to book a hotel flights or other services and all the information stored. These collected information will be forwarded to our suppliers once the booking has been done. By providing us your information you have agree that we store and use of data for booking purposes.

Rehleh, do not collect any sensitive personal information, such as: information on your racial or ethnic origins, political opinions, religious beliefs, trade union affiliations, sexual life, health or criminal history.

We may keep records of the domain names and/or IP addresses, and browser type which will help us to keep track of our site traffic statistics. We also use cookies to keep track of your interests to serve you better. This website contains links to other sites and Rehleh is not responsible for content on external Web sites.

The information we collect will be forwarded to our suppliers during the booking process. By providing the information you agree to storing and using of data by the suppliers for booking purposes.

 

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Rehleh Travel Agency Ltd, company Registered in Cyprus. Company Registration No.HE389665


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