Terms
and conditions
Terms
and Conditions
Before
you proceed, we recommend you to read our Terms and Conditions carefully.
The website is owned
and operated by REHLEH group of companies.
THE GROUP INCLUDES REHLEH TRAVEL AGENCY LTD, REGISTRATION NUMBER HE389665 AND REGISTERED ADDRESS AT 75 PRODROMOU AVENUE; ONEWORLD HOUSE 4TH FLOOR; 2063 NICOSIA, CYPRUS & REHLEH TRAVEL AGENCY LTD , REGISTRATION NUMBER 070175 AND REGISTERED ADDRESS AT AL BARDAUNI, 6 JAFFA STREET, 2ND FLOOR, OFFICE 206 00970, RAMALLAH, PALESTINE
REHLEH TRAVEL LLC, FILE NUMBER 6939149, 8 THE GREEN STE D, DOVER, KENT, DELAWARE DE 19901
I.
General Terms and Conditions
These General Terms & Conditions are
available to the Customer before any booking is completed and which the Customer
accepts all of the booking s/he is actually placed. It is the Customer's responsibility
to familiarize themselves with these Terms & Conditions.
Terms of service for airlines (air tickets)
Travel Abroad
The customer shall bear full responsibility
for preparing all necessary travel documents, guarantee correctness and
completeness of the documents needed for departure and arrival, as well as for
the transit flight throughout the route, and the possession of necessary visas,
valid passports, powers of attorney and other necessary documents. The Provider
shall not be liable for passenger's ignorance or non-observance of all
necessary requirements of departure and arrival countries. Prior to the
purchase of tickets and beginning of travel, it is necessary to verify
possession of all documents and visas needed for the trip. For more detailed information,
visit the website: http://www.iatatravelcentre.com/ and read the information on the website
of the Ministry of Foreign Affairs of the customer’s country.
Rehleh Travel Agency does not guarantee
security of international travel. Rehleh Travel Agency shall not be liable for
any damage and loss caused by such trip.
Airline Ticket Purchase, Exchange, Refund and
Cancelation
Prior to the purchase, you should read the
terms of the IATA Agreement http://www.iatatravelcentre.com/ tickets, as well as Fare Rules, terms of refund
and exchange of the selected service/fare of the supplier (airline), available
on their website. Fare Rules are displayed on the ticket purchase page as
provided by the global distribution system and the supplier. The customer
agrees to comply with the rules, Terms & Conditions imposed by the supplier
of the product or service that the customers purchases. Any failure to comply
with the rules may entail cancelation of the reservation and denial of goods or
services without reimbursement of the paid amount. By making a purchase, the
customer agrees to all corresponding terms, rules and restrictions of the
supplier.
During booking, the customer undertakes to
provide only reliable and complete data. Please note that due to specific
operation aspects of global distribution systems and suppliers' reservation
systems, very often passenger data changes in the booking are not permitted.
Any change may lead to booking/ticket cancelation and a refund will only be
possible in accordance with the selected Fare Rules. Thus, the customer assumes
all possible risks and expenses related to potential booking mistakes and
inaccuracies. Please note that certain airlines may demand that you present the
bankcard used for the purchase at the time of check-in.
The Supplier may, unilaterally and without
warning, cancel your reservation or booking if a ‘double booking’ (more than
one reservation for a particular passenger on the same flight for one or
several dates) is discovered. To avoid this, we recommend that prior to the
purchase you cancel all existing duplicate bookings and do not make new
duplicates after the booking has been made.
Tickets for unaccompanied minor children,
passengers unable to move independently, blind or deaf passengers and women in
late pregnancy must be reserved and purchased exclusively in airlines’ offices
or agencies.
Ticket cancelation is possible only if
approved by the airline and if such service is available on the Website.
Usually ticket cancelation is possible within 30 minutes after the booking, but
no later than 48 hours prior to the departure. Tickets with a departure
date of less than 48 hours of the purchase date are not subject to
cancelation. The Provider has the right to charge an additional service fee for
ticket cancelation.
Hotel Vouchers Purchase, Cancelation and
Refund
The Provider can offer refundable and
non-refundable hotel fares to the customers.
If you choose a non-refundable fare, you have
to pay the full price before the reservation is complete to get a voucher. If
you choose a refundable fare, you have to pay the reservation price fully until
the deadline shown in this reservation. If reservation is not paid fully until
the deadline it will be cancelled automatically at 00.01 (UTC +01, Berlin) on
the date shown in the deadline field. After the deadline or in case of
non-refundable bookings cancelation and refund are not possible and the amount
of booking will not be refunded.
If the customer leaves a hotel early, the
Customer advises Rehleh Travel Agency about an early check out and provides all
relevant checkout documents. This may result in charges for additional nights.
In order to avoid disputes in case of leaving a hotel before the confirmed
departure date, the customer must always obtain a written confirmation from the
hotel stating the time of departure.
Refund for other reasons
A refund fees may apply for unsuccessful
booking or other reasons that is not mentioned above. This rule apply for unsuccessful
booking and/or for refundable bookings.
Passport, Visa and Immigration Requirements
Rehleh Travel Agency is to confirm these with
the relevant embassies and/or consulates. Rehleh Travel Agency does not accept
any responsibility in case the customer is unable to travel due to
non-compliance with any such requirements.
II.
Terms of Use
Products and Suppliers
We offer a variety of
travel related services from different suppliers and service providers. Each
Supplier has their own terms and conditions that are applicable to your
particular arrangements in addition to our general terms and conditions. Hence,
it is important to make sure you understand them precisely. Few software and
content found on our portal are owned or licensed by us or our Suppliers, your
use of which may be subject to further conditions.
Rehleh.net acts as an
intermediary for products and services that are not directly supplied by us
(e.g., air carriage and ground transportation, hotel accommodations, meals,
tours, cruises, etc.). We are not a co-vendor of such products and services.
You will be entering into a separate contract with such Suppliers in connection
with such products and services.
All airlines tickets
are subject to supplemental price increases that may be imposed after the date
of purchase. Post-purchase price increases may be applied due to additional
costs imposed by a supplier or government. You may be charged additional sums
by Rehleh to offset increased fees, fuel surcharges, taxes, and fluctuations in
foreign exchange markets or any combination thereof. Acceptance of these terms
and conditions hereby consent you to any post-purchase price increases and
authorize Rehleh to charge your credit card for such additional amounts.
Deposits and Payment
Any deposits from you
are non-refundable. Payment of a deposit enables us to hold a reservation for
you but does not guarantee the price. The price can only be guaranteed once we
receive full payment and other travel documents have been issued, subject to
any terms and conditions of the Supplier. We will advise you of the date that
full payment is required. Upon your provision of your payment information, you
are authorizing us to make the payment arrangements with the corresponding
Suppliers.
We reserve the right
to refuse personal cheques as a method of payment. After full payment, the
conditions of the contract with your Supplier may permit them to increase the
cost of your arrangements. If we are acting as your Booking Agent, we will pass
on any such increase to you as we become aware of such increase. If we have
arranged a package, changes in transportation costs including the cost of fuel,
taxes, fees and exchange rates mean that the price of your travel arrangements
may change after you have paid in full.
Documentation
Our general practice
is to send documents to our customers electronically whenever possible. We
reserve the right to charge an administration fee should you make a request for
such documents to be sent as a hard copy.
Cancellations and
Changes
We will ensure that
you are promptly notified of any significant changes once we become aware of
any change if there is time before your departure, but we accept no liability
for any changes or costs incurred that may result. Subject to the Supplier’s
terms and conditions, you will then have the choice of accepting the change of
arrangements, accepting an offer of alternative travel arrangements if one is
made available by the Supplier, or cancelling your booked arrangements and
receiving any applicable refunds. We do not guarantee that any refunds will
apply.
If you have booked a
flight and we are alerted to a significant schedule change by your airline
before you depart, we will contact you by email to advise you of this. Please
ensure that you have shared us your appropriate email address and contact
number to us and that you regularly check for messages before you leave. We
have no control over airline schedule changes and accept no liability for costs,
which may arise because of such changes.
Once you depart from
your departure country, it is your responsibility to check with the airline
that any onward flights you have confirmed are operating as booked. We strongly
recommend that you contact your airline at least 72 hours before the scheduled
departure of each flight to do this. Please note that for some airlines it is
mandatory to confirm with them your intention to fly.
Your Agreement with Us
Your Acceptance of
these Terms and Conditions
By booking your
arrangement with us or using our website, you are agreeing to be bound by the
terms of this Agreement, including Parts 1-3 of this Agreement and any
additional terms and conditions of any Supplier that are applicable to your
booking, travel arrangements or use of any website content. You agree on behalf
of yourself and those you represent to comply with all such terms and
conditions, including the payment of all amounts when due. You agree that any
violation of any such terms and conditions may result in (a) the cancellation
of your reservation or purchase, (b) your forfeiture of any monies paid for
your reservation or purchase, (c) you being denied access to the applicable
travel related product or service, and (d) our right to debit your account for
any costs we incur as a result of such violation.
You represent and
warrant that (a) you are of sufficient age to use our services and website and
can create binding legal obligations in connection with your use, (b) you are
legally authorized to act on behalf of those you represent and accept these
terms and conditions on their behalf, and (c) the information supplied by you
or members of your group is true and correct. You are responsible for informing
such other persons of all terms and conditions applicable to their travel
arrangements. You understand that you are financially responsible for any use
of our services or website by you and those using your name or account.
If You Change Your
Booking
Where a change
requested by you to your travel arrangements is permitted and possible, our
standard service fees will apply in addition to any additional Supplier
charges. Please contact your original booking agent to enquire about changes or
contact us to review about how to request changes. Please note that all
reservation changes are subject to availability and the terms and conditions of
the product purchased.
Changes to name
details are not allowed by many airlines and other Suppliers. While we will
endeavor make such a change if necessary, please bear in mind that most
airlines and Suppliers treat a name change as a cancellation, to which standard
conditions and charges would apply.
Flights must be taken in
the sequence they appear on your ticket or e-ticket confirmation. If you plan
not to take a flight as booked, please contact the airline as far in advance as
possible to discuss your options. If you do not check in on time for a
confirmed reservation, the airline may register you as a ‘no-show’, which could
result in extra charges and/or your whole flight itinerary being cancelled
and/or render your ticket void.
If You Cancel Your
Booking
If you cancel your
arrangements, you may be entitled to a partial refund. In addition to the
cancellation terms and conditions of your Supplier(s), our standard fees will
apply as may be outlined on your receipt or booking confirmation. We need to
receive from you your original voucher before any applicable refund can be
considered. If you decide to cancel arrangements before the balance due date,
any deposits paid are non-refundable.
Refunds will only be
paid to you once we have received the funds back from the Supplier(s). Generally,
flight tickets cannot be refunded if they are partially used. We are not
responsible for a Supplier’s failure to pay a refund.
If the reason for your
cancellation is covered under the terms of your travel insurance policy, you
may be able to reclaim your cancellation charges through your insurer.
Important Notice
Regarding Airline Reservations
If you arrive at an
airline ticket or passenger, check-in counter with your confirmed ticket and
find that the airline shows no reservation for you – do not leave the counter.
Check your ticket. If the status box shows "OK" for the flight in
question, the airline policies typically require them to accommodate you on
that flight, or if that is not possible, they must either find you a substitute
flight or pay you denied boarding compensation. If necessary, ask to speak to a
supervisor.
If You Have a
Complaint
If you have a problem
during your holiday, please inform the relevant Supplier (e.g. your hotel)
immediately. Should they be unable to resolve the matter, please contact us
immediately, either through the office where you made your arrangements, or
through www.rehleh.net. If you fail to timely contact us, we will not be
permitted the opportunity to investigate your complaint and attempt to rectify
any error while you are away, and this may affect your rights under this
Agreement.
Travel Documents and
Destinations
It is your
responsibility to ensure that all of the details on your travel documents are
correct and to bring to our attention any errors or discrepancies immediately.
Your travel documents are valuable and should be safeguarded as if they were
cash. It is not always possible to replace travel documents in the case of
loss, theft, damage, etc.
Prior to booking
international travel, we recommend that you review any U.S. Government’s prohibitions,
warnings and advisories applicable to your destinations. By offering travel to
any particular destination, we do not represent that travel in such destination
is safe or without risk.
You further agree that
in connection with your activities, you will not permit the use of our services
or website by anyone that resides or is staying in a country for which such use
is prohibited.
Passport, Visa and
Immigration Requirements
It is your
responsibility to fulfil the passport, visa and other immigration requirements
applicable to your itinerary. You should confirm these with the relevant
embassies and/or consulates. We do not accept any responsibility in the case of
you being unable to travel due to not complying with any such requirements.
You are also required
to carry a valid International Student I.D., and International Youth I.D. or an
International Teacher I.D. card if you are traveling on a special
student/youth/teacher ticket. It is your responsibility to verify this with our
travel expert who is assisting you.
Insurance
Travel insurance is a
vital part of your arrangements. We strongly recommend that you have taken out
adequate insurance for the duration of your journey. Travel insurance is a
mandatory element of some travel arrangements. We may be able to arrange travel
insurance to be provided to you, furnish you a quote, and answer any queries
you may have regarding the insurance.
Travel Advice and
Vaccinations
If travelling to
another country, make sure you know the terms and conditions of countries you
intend to visit. Vaccinations may be required for some or all of the places you
are intending to visit. It is your responsibility to ensure that you have
arranged all necessary vaccinations for your itinerary.
Hazardous Materials
Disclosure
We strictly forbid the
carriage of hazardous materials aboard aircraft in your luggage or in person. A
violation can result in five years' imprisonment and hefty penalties. Hazardous
materials include explosives, compressed gases, flammable liquids and solids,
oxidizers, poisons, corrosives and radioactive materials. Examples: paints,
lighter fluid, fireworks, tear gases, oxygen bottles and radiopharmaceuticals.
There are special
exceptions for small quantities (up to 70 ounces total) of medicinal, toilet
articles carried in your luggage, and certain smoking materials carried in
person.
Use of our Services
and Website
You agree you will
only use our website or services to make legitimate reservations or purchases
and shall not make speculative, false or fraudulent reservations or
reservations in anticipation of demand. You will only use our website and
services in compliance with applicable law.
Without our prior
written permission, you may not (a) access, monitor or copy any content or information
on our website using any "robot" or any other automated or manual
device or program, (b) deep link to any portion of our website, or (c)
"frame" or incorporate any portion of our website into any other
website.
Our website may
contain links to third party websites that we provide only as a convenience to
you. You should take precautions to ensure that whatever links you access are
free of viruses, worms, Trojan horses or any other destructive mechanisms. The
existence of these links does not imply that we endorse such websites or any
included content. We are not responsible for such websites or content or any
data privacy practices of such websites.
Indemnification
You agree to indemnify
us and our affiliates, and any of our Suppliers, and any such parties’
officers, directors, employees and agents from and against any claims, causes
of action, demands, losses, damages, or other costs, (including reasonable
legal and accounting fees) brought by you or third parties as a result of (a)
your breach of this Agreement, (b) your violation of any law or rights of any
third party, or (c) your use of our website.
Privacy Policy
You consent to our
processing and sharing of personal information about you and other members of
your party that you have provided to us in accordance with the terms of and for
the purposes set forth in our privacy policy. You represent that you have read and
agree to the terms of our privacy policy, which can be found at our website.
III.
Additional Terms
Warranties,
Disclaimers and Limitation of Liability
For the avoidance of
doubt, references herein to "us" "we" and "our"
shall also refer to our affiliates. The information, software, products, and
services provided by our suppliers or us or published on our website may
include inaccuracies or errors, including pricing errors. We do not guarantee
the accuracy of, and disclaim all liability for any errors or other
inaccuracies relating to such information that appears on our website. We
expressly reserve the right to correct any pricing errors on our website and/or
on pending reservations made under an incorrect price. In such event, if
available, we will offer you the opportunity to keep your pending reservation
at the correct price or we will cancel your reservation without penalty.
Any ratings for
suppliers are intended only as general guidelines, and we do not guarantee the
accuracy of the ratings. We make no guarantees about the availability of
specific products and services. We make no representations about the
suitability of the information, software, products, and services provided by us
or contained on our website for any purpose. The inclusion or offering of any
products or services by us does not constitute our endorsement or
recommendation of such product or service. All such information, software,
products, and services are provided "as is" without warranty of any
kind. We disclaim all warranties that our website, its servers or any email
sent from our suppliers or us are free of viruses or other harmful components.
We hereby disclaim all warranties and conditions with regard to this
information, software, products, and services, including all implied warranties
and conditions of merchantability, fitness for a particular purpose, title, and
no infringement. Warranty disclaimers may vary from state to state.
The carriers, hotels
and other suppliers providing travel or other services on this website are
independent contractors and not agents or employees of any country. We are not
liable for the acts, errors, omissions, representations, warranties, breaches
or negligence of any such suppliers or for any personal injuries, death,
property damage, or other damages or expenses resulting therefrom. We have no
liability and will make no refund in the event of any delay, cancellation,
overbooking, strike, force majeure or other causes beyond our control, and we
have no responsibility for any additional expense, omissions, delays,
re-routing or acts of any government or authority.
In no event shall we
be liable for any direct, indirect, punitive, incidental, special, or
consequential damages arising out of, or in any way connected with, your access
to, display of or use of this website or our services or with the delay or
inability to access, display or use our website whether based on a theory of
negligence, contract, tort, strict liability, or otherwise, and even if we have
been advised of the possibility of such damages.
If, despite the
limitation above, we are found liable for any loss or damage, which arises out
of or in any way connected with any of the occurrences described above, then
our liability will in no event exceed, taken together, the greater of the
service fees you paid to us in connection with such transaction(s) on this
website.
The limitation of
liability reflects the allocation of risk between the parties. The limitations
specified in this section will survive and apply even if any limited remedy
specified in these terms is found to have failed of its essential purpose.
General
We are acting as an
independent contractor and no joint venture, partnership or employment
relationship exists between you and us or our Suppliers as a result of this
Agreement or your use of our website.
We reserve the right
at any time to modify this Agreement without prior notice to you. Please refer
to our website at www.rehleh.net from time to time to review the most current
version of the Agreement. Your continued access or use of our website or
services signifies your acceptance of the modifications to the Agreement. You
may not assign your rights or obligations under this Agreement to any third
party. We may terminate this Agreement at any time for any reason, and such
termination shall not affect any right to relief to which we are entitled at
law or in equity.
This Agreement shall
be governed by the stated principles. If any provision of this Agreement is
found to be invalid, illegal or unenforceable, the enforceability of the
remaining provisions will not in any way be affected or impaired.
VISA
INFORMATION
Some countries permit
certain nationalities to enter without an advance visa, but other conditions
may apply for entry and the stay.
If your destination allows others of your nationality in without a visa, do not
automatically assume that you will not need one, especially if you are planning
to stay for extended periods (i.e. to work-study or immigrate either temporarily
or permanently). In fact, it is a good idea to inquire if you are traveling for
any reason other than being a typical "tourist". This includes
getting married, speaking to an audience or congregation (even if unpaid),
journalism, research, professional photography, etc. Check to make certain of
your status before entry.
Schedule an
appointment and report to your Embassy or Consulate where your appointment for
a visa interview is scheduled, at least 15 minutes advance in the scheduled
appointment time. Make sure to carry necessary documents as listed in the
appropriate sections.
Advice: Make sure to have insurance service provides you a means of
protection from financial loss during your travel; make sure that your travel
insurance have the following emergencies:
·
Medical Expenses, Evacuation and Repatriation
·
Emergency dental pain relief included in (I) above
·
Loss of Baggage
·
Delay of Baggage
·
Personal Accident
·
Loss of Passport
·
Personal Liability
Visa
Information
VISA INFORMATION
Some countries permit
certain nationalities to enter without an advance visa, but other conditions
may apply for entry and the stay.
If your destination allows others of your nationality in without a visa, do not
automatically assume that you will not need one, especially if you are planning
to stay for extended periods (i.e... to work-study or immigrate either
temporarily or permanently).
In fact, it is a good
idea to inquire if you are traveling for any reason include traveling as a
typical "tourist". This includes getting married, speaking to an
audience or congregation (even if unpaid), journalism, research, professional
photography, etc. Check to make certain of your status before entry.
Schedule an appointment
and report to your Embassy or Consulate where your appointment for a visa
interview is scheduled, at least 15 minutes advance in the scheduled
appointment time. Make sure to carry necessary documents as listed in the
appropriate sections.